Browse the Questions We Get Asked Most
We built this FAQ so you can get to the answer without contacting support. The questions here came directly from account holders — things that come up during sign-up, first deposits, and withdrawal requests. If you fund through PayPal or Venmo, the deposit flow is different from Play+ prepaid, and we cover both. Identity verification trips people up occasionally, so we walk
through exactly what documents clear it. Players in Charlotte have asked specifically about state-level access, and the short answer is: availability depends on your state's current law. For anything this page doesn't cover, live chat is the fastest path. Use the sections below as a quick-scan list — each answer is short and specific, not a wall of legal text.
- PayPal deposit path
- Venmo account link
- Play+ prepaid card
- ID verification docs
- State eligibility check